Privacy Policy

Updated on 26.01.2025

TechXcelence (“we”, “our” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by TechXcelence.

This Privacy Policy applies to our website and its associated subdomains (collectively, our “Service”) alongside our application TechXcelence. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

---

Definitions and Key Terms

• Cookie: A small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you, such as your language preference or login information.

• Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to FUTUREWAVE SOLUTIONS LIMITED, registered in Hong Kong, responsible for your information under this Privacy Policy.

• Country: This refers to where TechXcelence or the owners/founders of TechXcelence are based. In this case, Hong Kong.

• Customer: This refers to the company, organization, or person that signs up to use the TechXcelence service to manage relationships with their consumers or service users.

• Device: Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit TechXcelence and use the services.

• IP Address: Every device connected to the internet is assigned a number known as an Internet Protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the internet.

• Personnel: This refers to those individuals who are employed by TechXcelence or are under contract to perform a service on behalf of one of the parties.

• Personal Data: Any information that directly, indirectly, or in connection with other information—including a personal identification number—allows for the identification or identifiability of a natural person.

• Service: This refers to the service provided by TechXcelence as described in the relative terms (if available) and on this platform.

• Third-Party Service: This refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.

• Website: This refers to TechXcelence’s site, which can be accessed via this URL: https://www.techxcelence.com.

• You: This refers to a person or entity that is registered with TechXcelence to use the services.

---

What Information Do We Collect?

We collect information from you when you:

• Visit our website
• Register on our site
• Place an order
• Subscribe to our newsletter
• Respond to a survey
• Fill out a form

This information may include:

• Name/Username
• Phone numbers
• Email addresses
• Mailing addresses
• Billing addresses

---

How Do We Use the Information We Collect?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience (your information helps us better respond to your individual needs).
• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
• To improve customer service (your information helps us more effectively respond to your customer service requests and support needs).
• To process transactions.
• To administer a contest, promotion, survey, or other site feature.
• To send periodic emails.

---

When Does TechXcelence Use End User Information From Third Parties?

TechXcelence collects End User data necessary to provide the TechXcelence services to our customers. End users may voluntarily provide us with information they have made available on social media websites. If you provide us with any such information, we may collect publicly available information from the social media websites you have indicated. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.

---

When Does TechXcelence Use Customer Information From Third Parties?

We receive some information from third parties when you contact us. For example, when you submit your email address to us to show interest in becoming a TechXcelence customer, we receive information from a third party that provides automated fraud detection services to TechXcelence. We also occasionally collect information that is made publicly available on social media websites. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.

---

Do We Share the Information We Collect With Third Parties?

We may share the information we collect, both personal and non-personal, with third parties such as:

• Advertisers
• Contest sponsors
• Promotional and marketing partners
• Others who provide our content or whose products or services we think may interest you

We may also share it with our current and future affiliated companies and business partners. If we are involved in a merger, sale of assets, or other business reorganization, we may also share or transfer your personal and non-personal information to our successors.

We may engage trusted third-party service providers to perform functions and provide services to us, such as:

• Hosting and maintaining our servers and the website
• Database storage and management
• Email management
• Credit card processing
• Customer service
• Fulfilling orders for products and services you may purchase through the website

We will likely share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.

We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims, legal processes (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules, and regulations.

---

How Do We Use Your Email Address?

By submitting your email address on this website, you agree to receive emails from us. You can cancel your participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe option that is included in the respective email. We only send emails to people who have authorized us to contact them, either directly or through a third party. We do not send unsolicited commercial emails.

By submitting your email address, you also agree to allow us to use your email address for customer audience targeting on sites like Facebook, where we display custom advertising to specific people who have opted-in to receive communications from us. Email addresses submitted only through the order processing page will be used solely for sending you information and updates related to your order.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

---

How Long Do We Keep Your Information?

We keep your information only so long as we need it to provide TechXcelence to you and fulfill the purposes described in this policy. When no longer required, we will either remove it from our systems or depersonalize it so that we can't identify you.

---

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and encrypted into our Payment Gateway provider’s database. However, we cannot guarantee absolute security.

---

Could My Information Be Transferred to Other Countries?

TechXcelence is incorporated in Hong Kong. Information collected via our website may be transferred or hosted globally.

---

Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

CONTACT INFORMATION