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Terms and Conditions

Updated on 26.03.2025

GENERAL TERMS AND CONDITIONS

By accessing and placing an order with TechXcelence, you confirm that you agree to and are bound by the service terms contained in the General Terms and Conditions outlined below. These terms apply to the entire website and any email or other form of communication between you and TechXcelence.

Under no circumstances shall the TechXcelence team be liable for any direct, indirect, special, incidental, or consequential damages, including but not limited to data or profit loss, arising from the use of, or the inability to use, the materials on this website, even if the TechXcelence team or an authorized representative has been notified of the possibility of such damages. If your use of materials from this site results in the need for maintenance, repair, or correction of equipment or data, you assume any costs thereof.

TechXcelence is not responsible for any outcomes that may occur during the use of our resources. We reserve the right to change prices and revise the use policy of resources at any moment.

LICENSE

TechXcelence grants you a revocable, non-exclusive, non-transferable, limited license to download, install, and use the website strictly in accordance with the terms of this Agreement. These General Terms and Conditions constitute a contract between you and TechXcelence ("us," "we," or "our"), the provider of the TechXcelence website and services accessible from it.

You agree to be bound by these General Terms and Conditions. If you do not agree, do not use the TechXcelence service. In these General Terms and Conditions, "you" refers to both you as an individual and the entity you represent. If you violate any of these terms, we reserve the right to cancel your account or block access to your account without prior notice.

DEFINITIONS AND KEY TERMS

  • Cookie: A small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information such as your language preference or login information.

  • Company: When this policy mentions "Company," "we," "us," or "our," it refers to FUTUREWAVE SOLUTIONS LIMITED, Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, 999077, Hong Kong.

  • Country: Refers to where FUTUREWAVE SOLUTIONS LIMITED is based, in this case, Hong Kong.

  • Device: Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit TechXcelence and use the services.

  • Service: Refers to the service provided by TechXcelence as described in the relevant terms (if available) and on this platform.

  • Third-party service: Refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.

  • Website: TechXcelence's site, which can be accessed via this URL: https://www.techxcelence.com.

  • You: A person or entity that is registered with TechXcelence to use the services.

RESTRICTIONS

You agree not to, and you will not permit others to:

  • License, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose, or otherwise commercially exploit the website or make the platform available to any third party.

  • Modify, make derivative works of, disassemble, decrypt, reverse compile, or reverse engineer any part of the website.

  • Remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) of TechXcelence or its affiliates, partners, suppliers, or the licensors of the website.

RETURN AND REFUND POLICY

Thank you for shopping at TechXcelence. We appreciate your support and want to ensure you have a rewarding experience while exploring, evaluating, and purchasing our products. By placing an order or making a purchase at TechXcelence, you agree to the terms set forth below along with TechXcelence's Privacy Policy.

If, for any reason, you are not completely satisfied with any product or service we provide, please contact us. We will work with you to resolve the issue, which may include offering a replacement, repair, or refund. All returns and refunds are subject to our return policy conditions, including the requirement to provide proof of purchase and ensure that the product is returned in its original condition and packaging. For more details, please refer to our comprehensive Returns and Refund Policy.

SHIPPING TERMS

At TechXcelence, we strive to provide a seamless and transparent shipping experience for our customers. Below are the details of our shipping policy, including costs, delivery times, and additional services:

Shipping Range

  • Countries: We currently ship to the United States, as well as the United Kingdom, Canada, Australia, New Zealand, Germany, Switzerland, and Austria.
  • Future Expansion: We are considering expanding to additional regions in the future.

Shipping Costs

We offer three shipping options to cater to your needs:

  • Free Shipping
    Cost: $0.00 USD | £0.00 GBP | $0.00 CAD | $0.00 AUD | $0.00 NZD | €0.00 EUR | CHF 0.00
    Total Delivery Time: 7–11 business days
    Processing Time: 0–2 days
    Transit Time: 7–9 business days

  • Insured Shipping + Skip the Line (Process My Order First)
    Cost: $4.95 USD | £4.95 GBP | $4.95 CAD | $4.95 AUD | $4.95 NZD | €4.95 EUR | CHF 4.95
    Total Delivery Time: 6–10 business days
    Processing Time: 0–2 days
    Transit Time: 6–8 business days

  • Priority Express Shipping
    Cost: $9.95 USD | £9.95 GBP | $9.95 CAD | $9.95 AUD | $9.95 NZD | €9.95 EUR | CHF 9.95
    Total Delivery Time: 5–9 business days
    Processing Time: 0–2 days
    Transit Time: 5–7 business days

Within the United States, United Kingdom, Canada, Australia, New Zealand, Germany, Switzerland, and Austria:

Shipping Rates by Country

United States (USD)

  • Free Shipping: $0.00 USD on all orders

  • Insured Shipping + Skip the Line (Process My Order First): $4.95 USD

  • Priority Express Shipping: $9.95 USD

United Kingdom (GBP)

  • Free Shipping: £0.00 GBP on all orders

  • Insured Shipping + Skip the Line (Process My Order First): £4.95 GBP

  • Priority Express Shipping: £9.95 GBP

Canada (CAD)

  • Free Shipping: $0.00 CAD on all orders

  • Insured Shipping + Skip the Line (Process My Order First): $4.95 CAD

  • Priority Express Shipping: $9.95 CAD

Australia (AUD)

  • Free Shipping: $0.00 AUD on all orders

  • Insured Shipping + Skip the Line (Process My Order First): $4.95 AUD

  • Priority Express Shipping: $9.95 AUD

New Zealand (NZD)

  • Free Shipping: $0.00 NZD on all orders

  • Insured Shipping + Skip the Line (Process My Order First): $4.95 NZD

  • Priority Express Shipping: $9.95 NZD

Germany (EUR)

  • Free Shipping: €0.00 EUR

  • Insured Shipping + Skip the Line (Process My Order First): €4.95 EUR

  • Priority Express Shipping: €9.95 EUR

Switzerland (CHF)

  • Free Shipping: CHF 0.00

  • Insured Shipping + Skip the Line (Process My Order First): CHF 4.95

  • Priority Express Shipping: CHF 9.95

Austria (EUR)

  • Free Shipping: €0.00 EUR

  • Insured Shipping + Skip the Line (Process My Order First): €4.95 EUR

  • Priority Express Shipping: €9.95 EUR

Shipping Process

  • Couriers Used: We rely on trusted courier services, including DHL and FedEx.
  • Insured Shipments: All shipments are insured. In case of loss or damage during transit, contact our customer service team for resolution.
  • Eco-Friendly Packaging: We prioritize sustainable materials to minimize our environmental footprint.

Tracking Instructions

  • After your purchase, you will receive an email with tracking details, including the shipping company and tracking number.
  • Use our website’s tracking portal to monitor your order status.
  • Our customer service team is available to answer any questions about your order’s tracking.

Missing Items Procedure

  • If you receive an incomplete order, please contact us at support@techxcelence.com within 7 days of receiving your package.
  • We will address the issue promptly, either by sending a replacement item or issuing a refund.

PAYMENT TERMS

At TechXcelence, we prioritize your safety and convenience when it comes to payments. 
Payment Methods
At TechXcelence, we offer a variety of secure payment options to ensure a seamless shopping experience. Below are the payment methods we accept:

Credit/Debit Cards

We accept major credit and debit cards, including:

  • Visa – Secure and widely accepted payment option.

  • MasterCard – Trusted global payment solution.

  • American Express – Flexible and secure transactions.

  • UnionPay – Leading payment provider in China for international transactions.

How to Pay with a Credit/Debit Card

  1. Select "Credit/Debit Card" as your payment method at checkout.

  2. Enter your card details (card number, expiration date, and security code).

  3. Complete any necessary security verification (e.g., 3D Secure authentication).

  4. Once processed, you will receive an email confirmation with your order details.

PayPal

Popular and Secure Payment Platform
PayPal allows you to make fast, secure payments without sharing your financial details.

How to Pay with PayPal

  1. Choose "PayPal" as your payment method at checkout.

  2. Log into your PayPal account or use a linked credit/debit card.

  3. Review your payment details and confirm your purchase.

  4. You will be redirected to our site with an order confirmation.

Shop Pay

Fast & Secure Checkout
Shop Pay speeds up the checkout process by securely saving your payment details for future purchases.

How to Pay with Shop Pay

  1. Select "Shop Pay" as your payment method.

  2. Log in or save your payment information for faster checkouts.

  3. Review your details and confirm the payment with one click.

  4. Receive a confirmation email after successful payment.

Apple Pay

Seamless Mobile Payments
Apple Pay allows you to make secure, contactless payments using Apple devices.

How to Pay with Apple Pay

  1. Choose "Apple Pay" at checkout.

  2. Confirm payment using Face ID, Touch ID, or your device password.

  3. The payment is securely processed through Shopify Payments.

  4. Receive an instant confirmation of your purchase.

Google Pay

Quick & Safe Mobile Payments
Google Pay enables fast and secure payments using your Android device or Google account.

How to Pay with Google Pay

  1. Select "Google Pay" at checkout.

  2. Confirm payment using your Google account or fingerprint authentication.

  3. Your payment is securely processed through Shopify Payments.

  4. Once confirmed, you will receive an order confirmation.

For any payment-related inquiries, please contact us at support@techxcelence.com.

We ensure that all transactions are processed securely, protecting your financial information and providing a smooth shopping experience.

Security and Protection

Your security is our top priority. All transactions are encrypted to ensure your privacy and protection. Our website is regularly monitored and updated to meet the latest security standards and regulatory requirements. For any payment-related questions or assistance, feel free to contact our support team.

TERM AND TERMINATION

This Agreement shall remain in effect until terminated by you or TechXcelence. TechXcelence may, in its sole discretion, at any time and for any reason, suspend or terminate this Agreement.

YOUR SUGGESTIONS

Any feedback, comments, ideas, improvements, or suggestions (collectively, "Suggestions") provided by you to TechXcelence with respect to the website shall remain the sole and exclusive property of TechXcelence. TechXcelence shall be free to use, copy, modify, publish, or redistribute the Suggestions for any purpose and in any way without any credit or any compensation to you.

YOUR CONSENT

By using our website, registering an account, or making a purchase, you hereby consent to our General Terms and Conditions. We’ve updated our General Terms and Conditions to provide you with complete transparency into what is set when you visit our site and how it’s being used.

LINKS TO OTHER WEBSITES

These General Terms and Conditions apply only to the Services. The Services may contain links to other websites not operated or controlled by TechXcelence. We are not responsible for the content, accuracy, or opinions expressed in such websites, and such websites are not investigated, monitored, or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our General Terms and Conditions are no longer in effect.

COOKIES

TechXcelence uses cookies to identify the areas of our website that you have visited. A cookie is a small piece of data stored on your computer or mobile device by your web browser. We use cookies to enhance the performance and functionality of our website, although they are non-essential to its use. Without these cookies, certain functionalities, such as videos, may become unavailable, and you may need to enter your login details each time you visit, as we won’t be able to remember your previous login. Most web browsers can be set to disable cookies; however, disabling them may affect your ability to access some features of our website. We never store personally identifiable information in cookies.

CHANGES TO OUR GENERAL TERMS AND CONDITIONS

You acknowledge and agree that TechXcelence may stop (permanently or temporarily) providing the service (or any features within the service) at its sole discretion, without prior notice to you. You may stop using the service at any time without specifically informing us. If TechXcelence disables access to your account, you may be prevented from accessing your account details or any files or materials contained in your account.

If we decide to change our General Terms and Conditions, we will post those changes on this page and/or update the modification date below.

MODIFICATIONS TO OUR WEBSITE

TechXcelence reserves the right to modify, suspend, or discontinue, temporarily or permanently, the website or any service connected to it, with or without notice and without liability to you.

UPDATES TO OUR WEBSITE

TechXcelence may provide enhancements or improvements to the features and functionality of the website, which may include patches, bug fixes, updates, upgrades, and other modifications ("Updates"). Updates may modify or delete certain features and functionalities of the website. You agree that TechXcelence has no obligation to provide any Updates or to continue enabling any particular features and functionalities.

All Updates will be deemed an integral part of the website and subject to the terms and conditions of this Agreement.

THIRD-PARTY SERVICES

We may display, include, or make available third-party content (including data, information, applications, and other product services) or provide links to third-party websites or services ("Third-Party Services"). You acknowledge and agree that TechXcelence is not responsible for any Third-Party Services, including their accuracy, completeness, legality, decency, or quality. TechXcelence does not assume any liability or responsibility for any Third-Party Services.

Third-Party Services and links are provided solely as a convenience to you, and you access and use them at your own risk and subject to the terms and conditions of those third parties.

SMS Marketing

By consenting to TechXcelence’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within our messages. You understand and agree that the primary method for opting out of our SMS program is to reply with specific keywords (such as ‘STOP,’ ‘END,’ ‘UNSUBSCRIBE,’ ‘CANCEL,’ or ‘QUIT’), or to use the unsubscribe link provided. We will also honor any other requests that clearly express your desire to opt out, including phrases like ‘please opt me out.’ We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also contact us at support@techxcelence.com for more information.

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Your right to privacy is important to us. You can see our Privacy Policy to determine how we collect and use your personal information.

Arbitration and Class Action Waiver Agreement:

1. Arbitration:

By using or purchasing TechXcelence products or services, you agree that any controversy, claim, action, or dispute between you and TechXcelence arising out of or relating to: (a) these Terms, or the breach thereof; or (b) your access to or use of TechXcelence’s website or the services or the materials; or (c) any alleged violation of any federal or state or local law, statute or ordinance (each such controversy or claim, a “Claim”), shall be resolved exclusively through binding individual arbitration administered by the American Arbitration Association in accordance with its applicable rules.

Arbitration is a form of dispute resolution in which parties agree to submit their disputes and potential disputes to a neutral third person (called an arbitrator) for a binding decision, instead of having such dispute(s) decided in a lawsuit, in court, by a judge or jury trial. The arbitrator is obligated to issue a reasoned award in writing, including all findings of fact and law upon which the award was made. The arbitrator shall not have the power to commit errors of law, and the arbitrator’s award may be vacated or corrected through judicial review by a court of competent jurisdiction. Each party’s attorneys’ fees, expert costs, and other costs and expenses incurred in connection with arbitration will be borne by the party incurring such costs and expenses.  

  1. Arbitration Procedures:

Claims shall be heard by a single arbitrator. Arbitrations shall be held in Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, 999077, Hong Kong , but the parties may choose whether to appear in person, by phone, or through the submission of documents.  The arbitration shall be governed by the Federal Arbitration Act (“FAA”) and by the internal laws of Hong Kong, without regard to conflicts of laws principles. Any disputes in this regard shall be resolved exclusively by an arbitrator. If, but only if, the arbitrator determines the FAA does not apply, New York law governing arbitration agreements will apply. All disputes with respect to whether the foregoing mutual arbitration provisions are unenforceable, unconscionable, applicable, valid, void or voidable shall be determined exclusively by an arbitrator, and not by any court.

  2. Exclusion from Arbitration:

Notwithstanding the terms of this Arbitration Agreement, you may choose to pursue a Claim in court and not by arbitration if you opt-out of these arbitration procedures within 30 days from the date that you first purchase any of TechXcelence’s products or services (the “Opt-Out Deadline”). You may opt out by mailing a written notification to TechXcelence, Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, 999077, Hong Kong .  Your written notification must include (1) your name, (2) your address, and (3) a clear statement that you do not wish to resolve disputes through arbitration. Your decision to opt-out will have no adverse effect on your relationship with TechXcelence. You are responsible for ensuring TechXcelence’s receipt of your opt-out notice, and you therefore may wish to send a notice by means that provide a written receipt.  Any opt-out request received after the Opt-Out Deadline will not be valid and you must pursue your Claim in arbitration.

2. Class Action Waiver:

You and TechXcelence agree that you may bring or participate in Claims against TechXcelence only in your respective individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding.  Unless both you and TechXcelence agree otherwise in writing, the arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated and may not otherwise preside over any form of a representative or class proceeding. Notwithstanding any other clause contained in this Agreement, any Claim that all or part of this Class Action Waiver is unenforceable, unconscionable, void or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator.

CONTACT INFORMATION

Business Name: TechXcelence

Company Name: FUTUREWAVE SOLUTIONS LIMITED

Company Number: 77242548

Business Email: support@techxcelence.com

Business Phone Number: +41779246773

Business Address: Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, 999077, Hong Kong

Contact Form: Click Here

Business Hours: Monday to Friday between 9:00 am to 6:00 pm Eastern Time Zone (EST/EDT)

Response Hours: Our customer service team typically responds within 24 to 48 hours during business days.